Shipping & Delivery Policy

Last updated: 12 July 2026 · Effective from launch

1. What this policy covers

This policy explains how services and goods purchased on ayurathma.com and its patient sub-domain (operated by 3Phala Ayurcentre Private Limited, CIN U74999TN2018PTC125961) are delivered. It covers:

• Teleconsultations — delivered digitally through your patient portal
• Prescriptions — delivered digitally as a signed, verifiable document
• Prescribed Ayurvedic medicines — physical delivery through our fulfilment partner, where you choose to order them

2. Delivery of teleconsultations (digital service)

• Once your booking is confirmed and payment received, your consultation room opens in the patient portal (patient.ayurathma.com) — you can message your doctor there from the moment of booking.
• The consultation takes place at your booked slot time (IST) as a text consultation with your chosen Registered Medical Practitioner.
• Your conversation and any documents you share remain available in your portal as part of your health record after the consultation ends.
• No physical delivery is involved; you need an internet-connected device to receive the service.

3. Delivery of prescriptions (digital)

• Where the doctor issues a prescription, the signed prescription appears in your patient portal, normally within 24 hours of the consultation being completed.
• Each prescription carries the doctor's name, qualification, registration number, signature and a QR code that anyone (including a pharmacy) can scan to verify authenticity at ayurathma.com/verify-prescription.
• There is no charge for digital prescription delivery.

4. Delivery of medicines (physical)

• If you choose to order prescribed medicines, the order is fulfilled and shipped by our partner Ayurkart, with delivery across India.
• Dispatch: orders are normally dispatched within 24–48 hours of confirmation.
• Delivery estimates: 2–4 working days for metro cities; 4–7 working days for the rest of India; remote or restricted PIN codes may take up to 10 working days.
• Shipping charges, if any, are shown at checkout before you pay — there are no hidden charges.
• A tracking link is shared by email/SMS once your order is dispatched.

5. Serviceable locations

Ayurathma services and medicine delivery are available within India only. We do not deliver, and our doctors do not consult, outside the jurisdiction of India.

6. Delays and failed deliveries

• Delivery estimates are indicative; delays can occur due to weather, courier disruptions, or regional restrictions. We will keep you informed of any material delay.
• If a package is returned undelivered (wrong address, repeated failed attempts), we will contact you to re-attempt delivery or process a refund of the product value as per our Refund & Cancellation Policy.
• If your consultation cannot be delivered at the booked time (for example, the doctor is unavailable), rescheduling and refunds are governed by the Refund & Cancellation Policy.

7. Damaged or incorrect medicine orders

If a medicine order arrives damaged, tampered, or incorrect, write to ayurathma2026@gmail.com within 48 hours of delivery with photographs of the package and contents. We will arrange a replacement or refund per the Refund & Cancellation Policy.

8. Contact & grievances

Questions about delivery: ayurathma2026@gmail.com · +91 96292 97111.
Grievance Officer: The Director, 3Phala Ayurcentre Private Limited · ayurcentrein@gmail.com. We acknowledge grievances within 48 hours and aim to resolve them within 15 days.

9. Governing law

This policy is governed by the laws of India. Courts at Chennai, Tamil Nadu shall have exclusive jurisdiction.